Frequently Asked Questions
Everything you need to know about bringing Twinkly into your home.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while larger furniture pieces may require 2-3 weeks for white-glove delivery.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products covered by a warranty?
All Twinkly home products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture items, our delivery partner will call you to schedule a specific arrival window.
Do you offer assembly services for furniture?
Yes, we offer professional assembly services for an additional fee at checkout. For items with 'White Glove Delivery,' assembly and packaging removal are included.