Returns & Exchanges
At Twinkly, we want your home to shine bright, which is why we offer a 30-day return policy on all lighting products in their original packaging. If you are not completely satisfied with your purchase, we provide a seamless process for returns and exchanges to ensure your shopping experience remains effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the products in their original manufacturer packaging, ensuring all controllers, cables, and accessories are included.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your shipping box.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing